If you purchased your product from a retailer, we invite you to contact them to learn about their exchange and refund policies. We cannot exchange or return products purchased from one of our retailers.It is possible to exchange a product purchased a

<hr id="isPasted"><p id="isPasted"><strong>If you purchased your product from a retailer</strong>, we invite you to contact them to learn about their exchange and refund policies. We cannot exchange or return products purchased from one of our retailers.<strong><br><br>It is possible to exchange a product purchased at our shop or on our website directly at our shop</strong>. Unfortunately, we cannot process refunds at our shop; you need to go through our website.</p><hr><div data-block="true" data-editor="1un99" data-offset-key="5tjaq-0-0"><br></div><div data-block="true" data-editor="1un99" data-offset-key="eqs8l-0-0"><div data-offset-key="eqs8l-0-0"><span data-offset-key="eqs8l-0-0"><span data-text="true" style="font-size: 16px;">You have&#xA0;</span></span><span data-offset-key="eqs8l-0-1"><span data-text="true" style="font-size: 16px;">14 days from the date of delivery</span></span><span data-offset-key="eqs8l-0-2"><span data-text="true" style="font-size: 16px;">&#xA0;of your order to make a return or an exchange.</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="fp2ma-0-0"><div data-offset-key="fp2ma-0-0"><span data-offset-key="fp2ma-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="1gcc4-0-0"><div data-offset-key="1gcc4-0-0"><span data-offset-key="1gcc4-0-0"><span data-text="true" style="font-size: 16px;">A returned product will only be accepted if it has been purchased on our site and is in its original packaging.</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="b32jm-0-0"><div data-offset-key="b32jm-0-0"><span data-offset-key="b32jm-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="184n3-0-0"><div data-offset-key="184n3-0-0"><span data-offset-key="184n3-0-0"><span data-text="true" style="font-size: 16px;">The return procedure may take some time (between 2 and 3 weeks). Each brush is hand-checked and each order is processed, allowing for a personalized return.</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="90f5a-0-0"><div data-offset-key="90f5a-0-0"><span data-offset-key="90f5a-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="fu0ul-0-0"><div data-offset-key="fu0ul-0-0"><span data-offset-key="fu0ul-0-0"><span data-text="true" style="font-size: 16px;">As soon as your return has been validated, you will be notified by email and you will receive your exchange or refund within 10 working days.</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="3ul4i-0-0"><div data-offset-key="3ul4i-0-0"><span data-offset-key="3ul4i-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="ei39q-0-0"><div data-offset-key="ei39q-0-0"><span data-offset-key="ei39q-0-0" style=" text-decoration: underline;"><span data-text="true" style="font-size: 16px;"><strong>For mainland France, Belgium and Luxembourg</strong></span></span><span data-offset-key="ei39q-0-1"><span data-text="true" style="font-size: 16px;">, returns are at our expense. And in the event of an exchange, you won&apos;t be charged for the cost of the new delivery!</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="brieq-0-0"><div data-offset-key="brieq-0-0"><span data-offset-key="brieq-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="a7du7-0-0"><div data-offset-key="a7du7-0-0"><span data-offset-key="a7du7-0-0"><span data-text="true" style="font-size: 16px;">You can edit your own return slip in just a few steps, using your email and order number beginning with #WEB... :</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="bi6nl-0-0"><div data-offset-key="bi6nl-0-0"><span data-offset-key="bi6nl-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="9vbbt-0-0"><div data-offset-key="9vbbt-0-0"><span data-offset-key="9vbbt-0-0"><span data-text="true" style="font-size: 16px;">1. Go to our returns plateform&#xA0;</span></span><span style="font-size: 16px;"><a href="https://return.labonnebrosse.com/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="9vbbt-1-0"><span data-text="true">here</span></span></a></span><span data-offset-key="9vbbt-2-0"><span data-text="true" style="font-size: 16px;">.&#xA0;</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="at7uv-0-0"><div data-offset-key="at7uv-0-0"><span data-offset-key="at7uv-0-0"><span data-text="true" style="font-size: 16px;">2. Choose whether you want to return or exchange your product.</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="fo4td-0-0"><div data-offset-key="fo4td-0-0"><span data-offset-key="fo4td-0-0"><span data-text="true" style="font-size: 16px;">3. Put the brush in its original packaging and slip it into an envelope.</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="9hq61-0-0"><div data-offset-key="9hq61-0-0"><span data-offset-key="9hq61-0-0"><span data-text="true" style="font-size: 16px;">4. Stick the label on the envelope</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="5steu-0-0"><div data-offset-key="5steu-0-0"><span data-offset-key="5steu-0-0"><span data-text="true" style="font-size: 16px;">5. Drop off your parcel at La Poste or a Colissimo post office.&#xA0;</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="41b1j-0-0"><div data-offset-key="41b1j-0-0"><span data-offset-key="41b1j-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="54d3a-0-0"><div data-offset-key="54d3a-0-0"><span data-offset-key="54d3a-0-0" style=" text-decoration: underline;"><span data-text="true" style="font-size: 16px;"><strong>For the USA and the rest of the world</strong></span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="eko39-0-0"><div data-offset-key="eko39-0-0"><span data-offset-key="eko39-0-0"><span data-text="true" style="font-size: 16px;">Returns are at your expense, we advise you to use Fedex or DHL to have a tracked courier to send your product back to us.&#xA0;</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="5hl5t-0-0"><div data-offset-key="5hl5t-0-0"><span data-offset-key="5hl5t-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="846cu-0-0"><div data-offset-key="846cu-0-0"><span data-offset-key="846cu-0-0"><span data-text="true" style="font-size: 16px;">We only accept returns, not exchanges.&#xA0;</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="556fl-0-0"><div data-offset-key="556fl-0-0"><span data-offset-key="556fl-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="cocms-0-0"><div data-offset-key="cocms-0-0"><span data-offset-key="cocms-0-0"><span data-text="true" style="font-size: 16px;">You can register your return on our returns platform&#xA0;</span></span><span style="font-size: 16px;"><span data-offset-key="cocms-1-0"><span data-text="true"><a href="https://return.labonnebrosse.com/">here</a></span></span></span><span data-offset-key="cocms-2-0"><span data-text="true" style="font-size: 16px;"><a href="https://return.labonnebrosse.com/">.</a></span></span></div></div>

Exchange or return a product

<div data-block="true" data-editor="27q5f" data-offset-key="btlln-0-0"><div data-offset-key="btlln-0-0"><span data-offset-key="btlln-0-0"><span data-text="true" style="font-size: 16px;">As a reminder, you have&#xA0;</span></span><span data-offset-key="btlln-0-1"><span data-text="true" style="font-size: 16px;">14 days from the date of delivery</span></span><span data-offset-key="btlln-0-2"><span data-text="true" style="font-size: 16px;">&#xA0;of your order to make a return or an exchange.</span></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="3sc77-0-0"><div data-offset-key="3sc77-0-0"><span data-offset-key="3sc77-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="dj0ra-0-0"><div data-offset-key="dj0ra-0-0"><span data-offset-key="dj0ra-0-0"><span data-text="true" style="font-size: 16px;">A returned product will only be accepted if it has been purchased on our site and is in its original packaging.</span></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="b7esj-0-0"><div data-offset-key="b7esj-0-0"><span data-offset-key="b7esj-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="20g8i-0-0"><div data-offset-key="20g8i-0-0"><span data-offset-key="20g8i-0-0"><span data-text="true" style="font-size: 16px;">The return procedure may take some time (between 2 and 3 weeks). Each brush is hand-checked and each order is processed, allowing for a personalized return.</span></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="97og6-0-0"><div data-offset-key="97og6-0-0"><span data-offset-key="97og6-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="65vo5-0-0"><div data-offset-key="65vo5-0-0"><span data-offset-key="65vo5-0-0"><span data-text="true" style="font-size: 16px;">As soon as your return has been validated, you will be notified by email and you will receive your exchange or refund within 10 working days.</span></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="9q78g-0-0"><div data-offset-key="9q78g-0-0"><span data-offset-key="9q78g-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="al6i0-0-0"><div data-offset-key="al6i0-0-0"><span data-offset-key="al6i0-0-0" style=" text-decoration: underline;"><span data-text="true" style="font-size: 16px;">In metropolitan France and Belgium</span></span><span data-offset-key="al6i0-0-1"><span data-text="true" style="font-size: 16px;">, returns are at our expense. And in the event of an exchange, you won&apos;t be charged for the cost of the new delivery!</span></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="7nsl4-0-0"><div data-offset-key="7nsl4-0-0"><span data-offset-key="7nsl4-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="442jr-0-0"><div data-offset-key="442jr-0-0"><span data-offset-key="442jr-0-0"><span data-text="true" style="font-size: 16px;">You can edit your own return slip in just a few steps, using your email and order number beginning with #WEB... :</span></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="2br40-0-0"><div data-offset-key="2br40-0-0"><span data-offset-key="2br40-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="e46kl-0-0"><div data-offset-key="e46kl-0-0"><span data-offset-key="e46kl-0-0"><span data-text="true" style="font-size: 16px;">1. Go to our returns plateform&#xA0;</span></span><span style="font-size: 16px;"><a href="https://return.labonnebrosse.com/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="e46kl-1-0"><span data-text="true">here</span></span></a></span><span data-offset-key="e46kl-2-0"><span data-text="true" style="font-size: 16px;">.</span></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="a0d46-0-0"><div data-offset-key="a0d46-0-0"><span data-offset-key="a0d46-0-0"><span data-text="true" style="font-size: 16px;">2. Choose whether you want to return or exchange your product.</span></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="dccrh-0-0"><div data-offset-key="dccrh-0-0"><span data-offset-key="dccrh-0-0"><span data-text="true" style="font-size: 16px;">3. Put the brush in its original packaging and slip it into an envelope.</span></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="c1295-0-0"><div data-offset-key="c1295-0-0"><span data-offset-key="c1295-0-0"><span data-text="true" style="font-size: 16px;">4. Stick the label on the envelope</span></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="edogr-0-0"><div data-offset-key="edogr-0-0"><span data-offset-key="edogr-0-0"><span data-text="true" style="font-size: 16px;">5. Drop off your parcel at La Poste or a Colissimo post office.&#xA0;</span></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="d5qp3-0-0"><div data-offset-key="d5qp3-0-0"><span data-offset-key="d5qp3-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="7ac02-0-0"><div data-offset-key="7ac02-0-0"><span data-offset-key="7ac02-0-0" style=" text-decoration: underline;"><span data-text="true" style="font-size: 16px;">For the USA and the rest of the world</span></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="dmq7q-0-0"><div data-offset-key="dmq7q-0-0"><span data-offset-key="dmq7q-0-0"><span data-text="true" style="font-size: 16px;">Returns are at your expense, we advise you to use Fedex or DHL to have a tracked courier to send your product back to us.&#xA0;</span></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="et7e0-0-0"><div data-offset-key="et7e0-0-0"><span data-offset-key="et7e0-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="9m9ch-0-0"><div data-offset-key="9m9ch-0-0"><span data-offset-key="9m9ch-0-0"><span data-text="true" style="font-size: 16px;">We only accept returns, not exchanges.&#xA0;</span></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="2nl2e-0-0"><div data-offset-key="2nl2e-0-0"><span data-offset-key="2nl2e-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="c8nvu-0-0"><div data-offset-key="c8nvu-0-0"><span data-offset-key="c8nvu-0-0"><span data-text="true" style="font-size: 16px;">You can register your return on our returns platform&#xA0;</span></span><span style="font-size: 16px;"><a href="https://return.labonnebrosse.com/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="c8nvu-1-0"><span data-text="true">here</span></span></a></span><span data-offset-key="c8nvu-2-0"><span data-text="true" style="font-size: 16px;">.&#xA0;</span></span></div></div><div data-block="true" data-editor="27q5f" data-offset-key="7ji00-0-0"><br></div><p><br></p>

Track my exchange, return, refund

We are so sorry for that, please contact us at here by selecting Exchanges, Returns and Refund and then Damaged product.

<p>We are so sorry for that, please contact us at <a href="https://www.labonnebrosse.com/en/pages/contact" id="isPasted">here</a> by selecting<em>&#xA0;Exchanges, Returns and Refund&#xA0;</em>and then <em>Damaged product.</em></p>