If you purchased your product from a retailer, we invite you to contact them to learn about their exchange and refund policies. We cannot exchange or return products purchased from one of our retailers.It is possible to exchange a product purchased a

<hr id="isPasted"><p id="isPasted"><strong>If you purchased your product from a retailer</strong>, we invite you to contact them to learn about their exchange and refund policies. We cannot exchange or return products purchased from one of our retailers.<strong><br><br>It is possible to exchange a product purchased at our shop or on our website directly at our shop</strong>. Unfortunately, we cannot process refunds at our shop; you need to go through our website.</p><hr><div data-block="true" data-editor="1un99" data-offset-key="5tjaq-0-0"><br></div><div data-block="true" data-editor="1un99" data-offset-key="eqs8l-0-0"><div data-offset-key="eqs8l-0-0"><span data-offset-key="eqs8l-0-0"><span data-text="true" style="font-size: 16px;">You have&#xA0;</span></span><span data-offset-key="eqs8l-0-1"><span data-text="true" style="font-size: 16px;">14 days from the date of delivery</span></span><span data-offset-key="eqs8l-0-2"><span data-text="true" style="font-size: 16px;">&#xA0;of your order to make a return or an exchange.</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="fp2ma-0-0"><div data-offset-key="fp2ma-0-0"><span data-offset-key="fp2ma-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="1gcc4-0-0"><div data-offset-key="1gcc4-0-0"><span data-offset-key="1gcc4-0-0"><span data-text="true" style="font-size: 16px;">A returned product will only be accepted if it has been purchased on our site and is in its original packaging.</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="b32jm-0-0"><div data-offset-key="b32jm-0-0"><span data-offset-key="b32jm-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="184n3-0-0"><div data-offset-key="184n3-0-0"><span data-offset-key="184n3-0-0"><span data-text="true" style="font-size: 16px;">The return procedure may take some time (between 2 and 3 weeks). Each brush is hand-checked and each order is processed, allowing for a personalized return.</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="90f5a-0-0"><div data-offset-key="90f5a-0-0"><span data-offset-key="90f5a-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="fu0ul-0-0"><div data-offset-key="fu0ul-0-0"><span data-offset-key="fu0ul-0-0"><span data-text="true" style="font-size: 16px;">As soon as your return has been validated, you will be notified by email and you will receive your exchange or refund within 10 working days.</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="3ul4i-0-0"><div data-offset-key="3ul4i-0-0"><span data-offset-key="3ul4i-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="ei39q-0-0"><div data-offset-key="ei39q-0-0"><span data-offset-key="ei39q-0-0" style=" text-decoration: underline;"><span data-text="true" style="font-size: 16px;"><strong>For mainland France, Belgium and Luxembourg</strong></span></span><span data-offset-key="ei39q-0-1"><span data-text="true" style="font-size: 16px;">, returns are at our expense. And in the event of an exchange, you won&apos;t be charged for the cost of the new delivery!</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="brieq-0-0"><div data-offset-key="brieq-0-0"><span data-offset-key="brieq-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="a7du7-0-0"><div data-offset-key="a7du7-0-0"><span data-offset-key="a7du7-0-0"><span data-text="true" style="font-size: 16px;">You can edit your own return slip in just a few steps, using your email and order number beginning with #WEB... :</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="bi6nl-0-0"><div data-offset-key="bi6nl-0-0"><span data-offset-key="bi6nl-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="9vbbt-0-0"><div data-offset-key="9vbbt-0-0"><span data-offset-key="9vbbt-0-0"><span data-text="true" style="font-size: 16px;">1. Go to our returns plateform&#xA0;</span></span><span style="font-size: 16px;"><a href="https://retour.sympl.fr/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="9vbbt-1-0"><span data-text="true">here</span></span></a></span><span data-offset-key="9vbbt-2-0"><span data-text="true" style="font-size: 16px;">. If you need to, you can find out all about the process in detail&#xA0;</span></span><span style="font-size: 16px;"><a href="https://www.labonnebrosse.com/en/pages/procedure-de-retour-pour-les-us-et-le-reste-du-monde" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="9vbbt-3-0"><span data-text="true">here</span></span></a></span><span data-offset-key="9vbbt-4-0"><span data-text="true" style="font-size: 16px;">!</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="at7uv-0-0"><div data-offset-key="at7uv-0-0"><span data-offset-key="at7uv-0-0"><span data-text="true" style="font-size: 16px;">2. Choose whether you want to return or exchange your product.</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="fo4td-0-0"><div data-offset-key="fo4td-0-0"><span data-offset-key="fo4td-0-0"><span data-text="true" style="font-size: 16px;">3. Put the brush in its original packaging and slip it into an envelope.</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="9hq61-0-0"><div data-offset-key="9hq61-0-0"><span data-offset-key="9hq61-0-0"><span data-text="true" style="font-size: 16px;">4. Stick the label on the envelope</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="5steu-0-0"><div data-offset-key="5steu-0-0"><span data-offset-key="5steu-0-0"><span data-text="true" style="font-size: 16px;">5. Drop off your parcel at La Poste or a Colissimo post office.&#xA0;</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="41b1j-0-0"><div data-offset-key="41b1j-0-0"><span data-offset-key="41b1j-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="54d3a-0-0"><div data-offset-key="54d3a-0-0"><span data-offset-key="54d3a-0-0" style=" text-decoration: underline;"><span data-text="true" style="font-size: 16px;"><strong>For the USA and the rest of the world</strong></span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="eko39-0-0"><div data-offset-key="eko39-0-0"><span data-offset-key="eko39-0-0"><span data-text="true" style="font-size: 16px;">Returns are at your expense, we advise you to use Fedex or DHL to have a tracked courier to send your product back to us.&#xA0;</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="5hl5t-0-0"><div data-offset-key="5hl5t-0-0"><span data-offset-key="5hl5t-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="846cu-0-0"><div data-offset-key="846cu-0-0"><span data-offset-key="846cu-0-0"><span data-text="true" style="font-size: 16px;">We only accept returns, not exchanges.&#xA0;</span></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="556fl-0-0"><div data-offset-key="556fl-0-0"><span data-offset-key="556fl-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1un99" data-offset-key="cocms-0-0"><div data-offset-key="cocms-0-0"><span data-offset-key="cocms-0-0"><span data-text="true" style="font-size: 16px;">You can register your return on our returns platform&#xA0;</span></span><span style="font-size: 16px;"><a href="https://retour.sympl.fr/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="cocms-1-0"><span data-text="true">here</span></span></a></span><span data-offset-key="cocms-2-0"><span data-text="true" style="font-size: 16px;">. If you need to, you&apos;ll find the entire process&#xA0;</span></span><span style="font-size: 16px;"><a href="https://www.labonnebrosse.com/en/pages/procedure-de-retour-pour-les-us-et-le-reste-du-monde" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="cocms-3-0"><span data-text="true">here</span></span></a></span><span data-offset-key="cocms-4-0"><span data-text="true" style="font-size: 16px;">.</span></span></div></div>

Exchange or return a product

For both returns and exchanges, please allow 2 to 3 weeks for the parcel to be checked. Once it is validated, you will be notified by email. About refunds, delays depends on your bank. You should get your money back within 10 business days after rece

<p>For both returns and exchanges, please allow 2 to 3 weeks for the parcel to be checked. Once it is validated, you will be <strong>notified by email.</strong>&#xA0;</p><p>About refunds, delays depends on your bank. You should get your money back within 10 business days after receiving the notification mentioned above.</p><p><br></p><p><br></p>

Track my exchange, return, refund

We are so sorry for that, please contact us at here by selecting Exchanges, Returns and Refund and then Damaged product.

<p>We are so sorry for that, please contact us at <a href="https://www.labonnebrosse.com/en/pages/contact" id="isPasted">here</a> by selecting<em>&#xA0;Exchanges, Returns and Refund&#xA0;</em>and then <em>Damaged product.</em></p>